Return to Help Index
Shipping and Returns
Shipping Guidelines
 
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE! Offer NOT VALID on orders outside the Continental U.S.

Shipping Guidelines

Standard Domestic Shipping:
For all wig and hairpiece orders that are shipped within the continental United States, (excluding Alaska and Hawaii), there is a base charge of $9.00, plus $2.00 for each additional item after the first. For example, if you order one wig and a bottle of shampoo, the total shipping charge will be $11.00.

These orders are sent via FedEx Ground, UPS Ground or Via USPS Priority Mail. We choose the best form of shipping to get it to the customer quickly and safely. Please contact us if you want a specific carrier when you place the order. You can expect your purchase to arrive in 5-10 days.

Canada - Express:
For Express shipments to Canada, the base charge is $44.00, plus $3.00 for each additional item after the first.
You can expect your purchase to arrive in 7-12 days. (Customs is taking a longer period of time to inspect packages).

Canada - Priority:
For Priority shipments to Canada, the base charge is $33.00, plus $3.00 for each additional item after the first.
You can expect your purchase to arrive in 12-18 days. (Customs is taking a longer period of time to inspect packages).

Rush Domestic Shipping:
We offer 2-3 day rush shipping for a charge of $36.00 for the first item, and $3.00 for each additional item. This charge applies to rush delivery orders for the continental United States only.

If your order also includes items other than wigs and/or hairpieces, those items will be shipped separately via Standard Shipping.

Customers outside of the continental United States (such as Alaska, Hawaii and US territories) -- please inquire via:
Email
or Call: 1 (828) 414-4451 Fax: 1 (828) 237-4389

All Rush Shipping orders (credit card only) that are placed after 12:00 PM will ship on the next business day. You should receive your order 2-3 days thereafter.

For example, if you placed your order after 12:00 PM on Monday, you’ll receive your order on either Thursday or Friday of that week. If your order was placed on Wednesday after 12:00 PM, you may not receive your order until the following Monday, because there are NO Saturday deliveries.

Overnight - U.S Domestic Shipping: We offer Overnight shipping for a charge of $59.00, plus $5.00 for each additional item after the first.
For Overnight "Saturday delivery" the
cost is $110.00.
(Not all Wigs Available for this Service)

Please note, you must provide a street address (not a post office box) for this type of delivery.

International Shipping:
For Express International shipments, the base charge is $59.00, (additional charges may apply-depending on the Country) plus $4.00 for each additional item after the first. For example, if you order one wig and a bottle of shampoo, the total shipping charge will be $6
3.00. Please note your country may have duty or custom fees, which you would be responsible for. You can expect your purchase to arrive in 8-10 business days.

For Priority International shipments, the base charge is $42.00, (additional charges may apply-depending on the Country) plus $3.00 for each additional item after the first. For example, if you order one wig and a bottle of shampoo, the total shipping charge will be $45.00. Please note your country may have duty or custom fees, which you would be responsible for. You can expect your purchase to arrive in 12-18 business days.

At this time, we do not offer rush shipping for international deliveries.

Exchange Policy
 
** Sorry, NO REFUNDS! ONE Exchange Only! **

When exchanging your goods, all original packaging must be included. The wig/hairpiece must have all the original tags still attached to it. It cannot be combed or brushed; it must be in good saleable condition.

Any wig or hairpiece exchange must be made within 10 days receipt of your order. It must be accompanied by a return authorization number and the appropriate paperwork. To obtain an authorization number RMA#, please e-mail Exchanges.

Please include your name, address and why you are requesting an exchange authorization. Also, indicate which wig or hairpiece you wish to exchange it for and/or the new color.

Only ONE exchange per item is permitted.

(All Sales are Final, on orders sent out for the Non-Slip Wig Kit Add-On Service and any Custom Orders as well.

  • There will be a $10.00 restocking fee "per item"
Plus the basic shipping and handling charges for the replacement wig or hairpiece.

  • There will be a $20.00 restocking fee on all Human Hair wigs. Plus the basic shipping and handling charges for the replacement wig or hairpiece.

  • There is a $45.00 restocking fee for all International orders, due to the fact that the shipping and handling fees are more expensive.

Exchange must be equal or of a higher amount. If the exchanged item is a lower amount, the difference will be applied as store credit towards your next purchase. The difference can not be refunded.

Thank you in advance for complying with our exchange policy regarding our wigs and hairpieces. We appreciate your business!